A Contract is a Contract (but not for Howard Stern). Where’s the loyalty?

By: Roger L. Brooks
Over the past ten days, the ruling by Judge Barbara Kapnick regarding Howard Stern’s $300 Million dollar lawsuit against his employer, Sirius XM Radio, has caused quite a stir. It seems everyone from news anchors to talk show hosts have voiced their opinion on the matter. In some cases, comments on the suit went as far as casting personal attacks against Stern in sidebar commentary—bringing media ethics, etiquette, and industry best practices into question.
In the lawsuit, Stern says he is entitled to stock awards (four in total, valued at $75 million each) for assisting the company in reaching key milestones. The language outlined in his personal services agreement is in question. The filing came in early 2011, shortly after Stern signed a new five-year agreement with the company. The suit is targeting subscribers added after the February 2007 merger of Sirius Satellite Radio and XM Satellite Radio. Stern affirms he is entitled to awards of the new entity, not only the legacy Sirius subscribers. Stern’s argument states the measured increase should come from any new subscriber — Sirius, XM, or the combined entity. The company is claiming it does not owe Stern any stock awards on subscribers coming from XM Satellite Radio. Kapnick’s ruling sides with the company.
On the surface, you would think Sirius would want to resolve any dispute with their single largest asset. Stern took risk agreeing to join Sirius in January 2006, at a time when Sirius was vulnerable to potential market failure, or a takeover by its competitor XM Radio. Because of this, Stern and his agent, Don Buckwald, added a separate clause in Stern’s agreement in the event of such a takeover. The agreement called for Sirius to pay Stern's company (One Twelve, Inc.) $25 million and Buchwald $2.5 million if Sirius and XM merged. Sirius made payments to both following the merger.
Sirius, it seems, would rather reap the benefits of Stern’s success for the duration of his agreement, rather than resolve any misunderstanding or misinterpretation. Stern told listeners of his talk show (The Howard Stern Show: Sirius XM Channel 100) in recent weeks that he wouldn’t challenge his company unless he felt he was entitled to the awards as per the agreement. The fact that the lawsuit is for hundreds of millions of dollars is irrelevant to the point of why Stern brought the claim against his employer to begin with—a contract is a contract.
Stern has not talked to any media outlets about the ruling; however, he has openly discussed his position on his show. Stern questioned whether Kapnick has a personal vendetta against him, or more-less mere envy regarding the amount. He also questioned if Kapnick took the necessary time to thoroughly perform due diligence on the contract, and if she has a thorough understanding of the dynamics of the merger, and the business itself (hence Stern’s direct impact on the total increase in subscriptions).
Kapnick went the opposite direction with her decision. She stated the language in the personal services agreement is clear and concise. She wrote, "While it may be true that Stern and Buchwald hoped and expected to reap the benefits from any significant growth that Sirius experienced after they entered into the agreement, that subjective expectation cannot suffice to override the clear, unambiguous language of the agreement".
Stern made a point to say he read the Judge’s ruling over and over, and could not understand her interpretation of the ruling. Stern will likely appeal if the court allows him to do so. Seth Rothman, Stern’s attorney, did not make any comment after the hearing.
For those who feel Stern “already has enough money”, or “doesn’t deserve the bonus”, are clearly missing the point. Stern has earned whatever bonus he negotiated, and whatever he is legally entitled to. The reason Stern is able to command the dollars he does is because there is only one Howard Stern, period. If the executives at Sirius truly understand Stern’s value, they will resolve the dispute.
Stern’s Success
A big reason behind Stern’s success is the fact that he has been loyal to his staff over the years, and vice-versa. For example, Robin Quivers, the show’s news anchor, has been with Stern since 1981, and has become a celebrity in her own right. She is in the top earning level for women in radio, and takes on the same schedule as Stern (working on-air three days per week).
Stern made a conscious decision to take his team with him for the ride, and that decision has paid off for the entire Stern staff. Stern displays servant-leadership (serving others first, then leading by example) to its finest. Unfortunately for Stern, the dynamic and concept of his team approach is not practiced, nor understood on the executive level within Sirius.
For the Record
Mel Karmazin is the CEO of Sirius XM Satelitte Radio. His annual salary is $10.71M, and in 2012 alone, he exercised and sold stock options worth a total of $30,240,372. Karmazin along with other large shareholders should realize their personal financial success at Sirius wouldn’t be as lucrative without Stern. The number of subscribers, partner agreements, and the stock price itself wouldn’t be nearly as strong. What’s one suggestion for Karmazin? Resolve the rift with Stern. If he needs help, I’m certain anyone on Stern’s team can assist… they are loyal, and they are team players. Now that’s something Karmazin should take Sirius.
Roger L. Brooks is a trusted authority, and helps his clients build successful customer loyalty strategies. He is the author of The Power of Loyalty: 10 Essential Steps to Build a Successful Customer Loyalty Strategy, and creator of Dose of Loyalty, a free monthly e-Zine. Roger can be reached at rogerbrooks@doseofloyalty.com.
Table Manners
Apr 20, 2012
Dining out with friends, family and business associates can be some of the best times to share stories, and have good laughs. Here are a FIVE tips to help keep you in-check the next time you are dining out.
DINING-OUT 101
1. Wait u ...Read More
How will you be paying today... credit, debit, or rewards?
Mar 9, 2012
Soon you will be able to pay for merchandise with your rewards currency at places like BestBuy, others.
By: Roger L. Brooks
Did you know there’s a new currency emerging into the U.S marketplace? It is ...Read More
Disney vs. Universal Hotels — What property would you choose?
Feb 18, 2012
January 31, 2012
I’m currently in Orlando on business, and decided to come a day early to enjoy the mid-70 degree weather with my family. The total length of our stay is five days and four nights. Our kids’ ages are five and ...Read More
Howard Stern Defines the Loyal Listener
Jan 10, 2012
SiriusXM Radio (NasdaqGS: SIRI) is starting to build a serious loyal following. Since the controversial merger in 2007 of Sirius Satellite Radio, and XM Satellite Radio, the company displayed a moderate growth rate of less than 1 Million subscribers per ...Read More
Benetton 'Unhate' Campaign
Nov 22, 2011
by Roger L. Brooks
Okay, I'm all for a little controversy to draw some attention, but Benetton has taken things a bit too far. The Italian company has launched its new 'Unhate' advertising campaign in which it chose to mock-up imag ...Read More
Conviction — Where has it gone?
Nov 18, 2011
by Roger L. Brooks
I was never a real big college football fan, but I have always been intrigued with the business side—especially its extreme loyal fan base. I attended one college football game in my life. It happened to be the 2010 BCS Nati ...Read More
Neiman's Expands Payment Options
Nov 14, 2011
In case you missed it, Neiman Marcus expanded its choices for payment. Until now, customers could pay only with the Neiman card, American Express or cash. As of November 1, 2011 customers can also use Visa or MasterCard — a way to potentiall ...Read More
The Art of Loyalty
Nov 2, 2011
The Art of Feel-Good Loyalty Incentives
Reward your customers -- they'll reward you with repeat business.
by Roger L. Brooks
The best way to motivate customer behavior is to provide an incentive or reward for that motivation. Rewarding y ...Read More
If You No Buy, Go Bye-Bye
Sep 27, 2011
When I was in high school (some twenty-five years ago), there was a pizzeria I often frequented. It’s name, Grotta Azzurra, the Italian translation for Blue Grotto, which was kitty-corner to the school. The real Blue Grotto is a sea cave on ...Read More
Loyalty In Sport
Jul 5, 2011
Congratulations to Novak Djokovic, the 2011 Wimbledon Champion. The Serbian native is now ranked #1 in the world after beating the Spaniard, Rafael Nadal. Nadal was the reigning Wimbledon Champion, and acepted the loss with dignity and grace complimentin ...Read More
Toys R Us Receipt Coupons
Jul 4, 2011
My daughter Alexis had her ninth birthday on June 27th. Last weekend, I went to Toys R Us to buy a whiffle ball set, bubbles and whistle for her birthday party. I presented my phone number to the cashier at checkout when asked for my rewards id. The cas ...Read More
Retail Debit (with rewards, of course)
Apr 19, 2011
Retail Debit is the next generation of payment. In an effort to shift the way consumers pay for goods or services (do to rising costs of credit card processing fees), retailers are banking on Retail Debit for several reasons:
1. To ...Read More
United Blunder
Apr 11, 2011
On a recent trip to Savannah, United Airlines canceled an evening departure flight I was scheduled to be on (due to weather). After spending more than an hour on the phone with a United Airlines customer service rep, I was able to get re-booked on a US ...Read More









